Welldonewood products undergo a specialized thermal modification process that enhances the wood's natural properties without chemicals. This process improves dimensional stability, reduces swelling and shrinking, increases resistance to decay and insects, and creates a rich, consistent color throughout the wood.

When properly installed and maintained, our products can last for decades. The thermal modification process significantly extends the wood's lifespan compared to untreated wood, with many of our exterior products carrying warranties of 25+ years against rot and decay.

Yes! Our thermal modification process is completely chemical-free, using only heat and steam to enhance the wood's properties. Additionally, we source our wood from responsibly managed forests, and the increased durability of our products means less frequent replacement and reduced resource consumption over time.

No, our products can be installed using standard woodworking tools. They can be cut, drilled, and fastened just like conventional wood. However, we do recommend stainless steel fasteners for exterior applications to prevent staining and corrosion.

Our products require minimal maintenance compared to conventional wood. For exterior applications, an occasional cleaning with mild soap and water is typically all that's needed. While our thermally modified wood naturally weathers to a silver-gray patina over time, you can maintain the original color by applying a UV-protective oil finish annually.

Yes, our products accept most commercial paints and stains. However, the natural beauty of the wood often makes clear or translucent finishes the preferred choice. If you do choose to apply a finish, we recommend testing it on a small, inconspicuous area first.

We ship throughout the continental United States. Standard delivery for in-stock items typically takes 5-7 business days. For larger orders or custom projects, shipping times may vary. We'll provide detailed shipping information during the checkout process.

Yes, we offer sample kits of our most popular products. These can be ordered directly from our website. The cost of samples is credited toward your first order when you purchase within 90 days.

We accept returns of unused, undamaged standard products within 30 days of delivery. Custom orders cannot be returned unless there is a manufacturing defect. Please contact our customer service team to initiate a return.